Frequently Asked Questions
GENERAL
Are You Bonded & Insured?
Yes! Our cleaning company is fully bonded and insured, giving you peace of mind knowing that both your home and our staff are protected during every cleaning session.
How long have you been cleaning homes?
We have been providing professional home cleaning services for over 10 years. Our experienced team knows the best techniques to make your home spotless and safe.
What is Green Home Cleaning?
Green Home Cleaning means we use eco-friendly products that are safe for your family, pets, and the environment. These products are effective at cleaning without harsh chemicals.
Are You Pet Friendly?
Absolutely! We love pets and take special care to ensure your furry friends are safe and comfortable while we clean.
APPOINTMENTS
Can I Request A Specific Time For You To Arrive?
Yes, you can request a specific arrival time when booking your appointment. We do our best to accommodate your schedule and notify you if any changes occur.
What should I expect on my first appointment?
During your first appointment, our team will walk through your home, discuss your cleaning preferences, and perform a thorough cleaning. We aim to make your first experience smooth and stress-free.
Do I need to do anything before you arrive?
No major preparation is needed! Simply secure any valuables, and if you have specific instructions, leave them for our cleaners. We’ll take care of the rest.
What Is Your Cancellation Policy?
You can cancel or reschedule your appointment up to 24 hours in advance without a fee. Cancellations made later may incur a small charge.
INVOICE & PAYMENT
How Do I Pay For My Appointment?
We accept cash, credit/debit cards, and online payments. Payment is due after the cleaning is completed, unless otherwise arranged.
What if I am not satisfied with my cleaning?
Your satisfaction is our priority! If you’re not completely happy with our service, we offer a 24-hour guarantee to re-clean the areas that need attention at no extra cost.
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800-123-4567